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  Global Cloud-Based Contact Center Market Size & Overview The  global cloud-based contact center market size  accounted for USD 10.80 Billion in 2020 and is expected to reach USD 55.12 Billion by 2028, growing at a CAGR of 22.6% from 2021 to 2028. A cloud-based contact center is a complete set of tools, applications, and cloud-hosted services for contact centers in establishments that require multiple communications channels, reliable call routing, agent management, and analytics. A cloud-based contact channel integrates multiple communications channels, uses automated services like auto-attendant and music-on-hold, features workforce management tools, provides supervisors access to high-level dashboards and detailed analytics, and is hosted in the cloud by a service provider.   The market is primarily driven by the increasing adoption of cloud-based contact centers by various organizations due to the shifting focus of companies to work from home culture. Techno...